Refund Policy - Primo Botanicals

Primo Botanicals
Refund Policy

Updated: May 1st, 2024

Returns and Exchanges

We are 100% confident that you will be happy with your Primo Botanicals products, but if you would like to return your purchase, please contact us at support@PrimoBotanicals.com. Returns must be authorized before proceeding with a return.

If your return is approved, instructions on how to proceed will be shared with you via email.

The refund will be credited to your original method of payment within 10 business days after we receive the product. Please note: refunds are granted for product cost only and do not include the original shipping cost paid by the customer or the shipping costs for the return shipment back to our warehouse.

Returns will only be accepted if the products were ordered directly from us at PrimoBotanicals.com. Products resold through third-party websites or personal inventory are not eligible for returns.

Contact Us

For any questions related to the return and refund process, please contact us at support@PrimoBotanicals.com.

The statements and products presented on this website have not been evaluated by the Food and Drug Administration FDA. The products on this website are not intended to diagnose, treat, cure, or prevent any diseases or health conditions. Consult your physician if you are pregnant, nursing, taking medications, or have any medical conditions.

Any information on this website is presented solely as the opinions of their respective authors, who do not claim to be medical professionals providing medical advice. Testimonials on this website are not intended as claims that our products can be used to diagnose, treat, cure, or prevent any disease. Primo Botanicals cannot be held responsible for, and will not be liable for any inaccuracies or application of any information whatsoever herein provided.

By purchasing Kratom, you agree that you are aware of and in compliance with your local regulations. Kratom is not for sale or transfer to anyone under the age of 21 years of age (or 18 as allowable by state). Keep out of reach of children.

Primo Botanicals only ships to locations where Kratom is legally permitted. There are some states, counties, and cities where Kratom is banned and you will not be able to place an order delivering to these locations. Other locations may regulate Kratom. Kratom is not available for shipment to the following states: Alabama, Arkansas, Indiana, Rhode Island, Vermont, Wisconsin; or the following counties/cities: Sarasota County (Florida), San Diego (California), Oceanside (California), Parker (Colorado), Monument (Colorado), Alton (Illinois), Jerseyville (Illinois), Edwardsville (Illinois), Glen Carbon (Illinois), Alcorn (Mississippi), Calhoun (Mississippi), Itawamba (Mississippi), Lowndes (Mississippi), Monroe (Mississippi), Noxubee (Mississippi), Pearl River (Mississippi), Prentiss (Mississippi), Tippah (Mississippi), Tishomingo (Mississippi), Union (Mississippi), Belmont (Mississippi), Blue Mountain (Mississippi), Booneville (Mississippi), Bruce (Mississippi), Burnsville (Mississippi), Caledonia (Mississippi), Calhoun (Mississippi), Columbus (Mississippi), Corinth (Mississippi), Derma (Mississippi), Fulton (Mississippi), Guntown (Mississippi), Luka (Mississippi), Mantachie (Mississippi), Marietta (Mississippi), New Albany (Mississippi), Okolona (Mississippi), Oxford (Mississippi), Pontotoc (Mississippi), Ripley (Mississippi), Saltillo (Mississippi), Senatobia (Mississippi), Vardaman (Mississippi), Ascension (Louisiana), Franklin (Louisiana), Rapides (Louisiana), Franklin (New Hampshire) Check your local laws prior to ordering. For more information, you can visit https://speciosa.org/usa-kratom-legality/ or https://www.americankratom.org/aka-in-your-state.

By using this site, you agree to follow the Privacy Policy and all Terms & Conditions on this site. All trademarks and copyrights are property of their respective owners and are not affiliated with nor do they endorse this product.

Primo Botanicals 12094 Anderson Road #117 Tampa, FL 33625 Support@PrimoBotanicals.com