Privacy

Primo Botanicals Privacy Policy

Updated: May 1st, 2024

This privacy policy describes how Primo Botanicals (“we“, “us“, or “our“) uses and protects your personal information collected through our website when you visit or make a purchase from primobotanicals.com (the “Site“) or otherwise communicate with us.

By using and accessing the Site, you agree to the collection and use of your personal information as described in this privacy policy.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy to this page and update the “Updated” date above and take any other steps required by applicable law.

How We Collect and Use Your Information

We collect personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect to communicate with you, comply with any applicable legal obligations, enforce any applicable terms of service, protect our rights, and the rights of our users or others.

What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site. “Personal information” refers to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You

Information that you directly submit to us through our Site may include:

  • Basic contact details including your name, address, phone number, email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
  • Account information including your username, password, security questions.
  • Shopping information including the items you view and put in your cart.
  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Site.

Some features of the Site may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

Like many websites, we use Cookies to power and improve our Site (including to remember your actions and preferences), to run analytics and better understand user interaction with the Site. We may also permit third parties to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause certain features and general functionality to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site.
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with the products you have requested, in order to perform our contract with you.
  • When you visit our Site, open, or click on emails we send you, or interact with our advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
    Any information we obtain from third parties will be treated in accordance with this privacy policy. We are not responsible or
    liable for the accuracy of the information provided to us by third parties and are not responsible for any third party’s policies or practices. For more information, see the section below, Third Party Websites and Links.
How We Use Your Personal Information

Providing Products and Services. We use your personal information to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.

  • Marketing and Advertising. We use your personal information for marketing and promotional purposes and to show you advertisements for products or services. This may include using your personal information and advertising on our Site and other websites.
  • Security and Fraud Prevention. We use your personal
    information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Site and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
  • Communicating with you. We use your personal information to provide you with customer support and improve our Site.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).

  • With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.

  • When you request us or otherwise consent to our disclosure of certain information to third parties, such as to ship your products or through your use of social media widgets or login integrations, with your consent.

  • To comply with any applicable legal obligations, to enforce any applicable terms of service, and to protect or defend our rights and the rights of our users or others. We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

User Generated Content

The Site may enable you to post product reviews and other user-generated content. If you choose to submit user-generated content to a public area of the Site, this content will be accessible by anyone. We do not control who will have access to the information that you choose to make available to others and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators.

Children’s Data

The Primo Botanical Site is not intended to be used by children under 18 years of age, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us at the contact details provided below to request that it be deleted.

Security and Retention of Your Information

Please be aware that no security measures are guaranteed to be 100 percent secure. In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us. 

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information.

  • Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
  • Right to Delete. You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

Contact

Should you have any questions or concerns about our privacy practices or this privacy policy, or if you would like to exercise any of the rights available to you, please email us at support@PrimoBotanicals.com.

The statements and products presented on this website have not been evaluated by the Food and Drug Administration FDA. The products on this website are not intended to diagnose, treat, cure, or prevent any diseases or health conditions. Consult your physician if you are pregnant, nursing, taking medications, or have any medical conditions. 

Any information on this website is presented solely as the opinions of their respective authors, who do not claim to be medical professionals providing medical advice. Testimonials on this website are not intended as claims that our products can be used to diagnose, treat, cure, or prevent any disease. Primo Botanicals cannot be held responsible for, and will not be liable for any inaccuracies or application of any information whatsoever herein provided.

By purchasing Kratom, you agree that you are aware of and in compliance with your local regulations. Kratom is not for sale or transfer to anyone under the age of 21 years of age (or 18 as allowable by state). Keep out of reach of children.

Primo Botanicals only ships to locations where Kratom is legally permitted. There are some states, counties, and cities where Kratom is banned and you will not be able to place an order delivering to these locations. Other locations may regulate Kratom. Kratom is not available for shipment to the following states: Alabama, Arkansas, Indiana, Rhode Island, Vermont, Wisconsin; or the following counties/cities: Sarasota County (Florida), San Diego (California), Oceanside (California), Parker (Colorado), Monument (Colorado), Alton (Illinois), Jerseyville (Illinois), Edwardsville (Illinois), Glen Carbon (Illinois), Alcorn (Mississippi), Calhoun (Mississippi), Itawamba (Mississippi), Lowndes (Mississippi), Monroe (Mississippi), Noxubee (Mississippi), Pearl River (Mississippi), Prentiss (Mississippi), Tippah (Mississippi), Tishomingo (Mississippi), Union (Mississippi), Belmont (Mississippi), Blue Mountain (Mississippi), Booneville (Mississippi), Bruce (Mississippi), Burnsville (Mississippi), Caledonia (Mississippi), Calhoun (Mississippi), Columbus (Mississippi), Corinth (Mississippi), Derma (Mississippi), Fulton (Mississippi), Guntown (Mississippi), Luka (Mississippi), Mantachie (Mississippi), Marietta (Mississippi), New Albany (Mississippi), Okolona (Mississippi), Oxford (Mississippi), Pontotoc (Mississippi), Ripley (Mississippi), Saltillo (Mississippi), Senatobia (Mississippi), Vardaman (Mississippi), Ascension (Louisiana), Franklin (Louisiana), Rapides (Louisiana), Franklin (New Hampshire) Check your local laws prior to ordering. For more information, you can visit https://speciosa.org/usa-kratom-legality/ or https://www.americankratom.org/aka-in-your-state.
 

By using this site, you agree to follow the Privacy Policy and all Terms & Conditions on this site. All trademarks and copyrights are property of their respective owners and are not affiliated with nor do they endorse this product.

Primo Botanicals 12094 Anderson Road #117 Tampa, FL 33625 Support@PrimoBotanicals.com

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