Shipping Policy - Primo Botanicals

Primo Botanicals
Shipping Policy

Updated: May 1st, 2024

This Shipping Policy describes how Primo Botanicals (“we“, “us“, or “our“) ships orders. We only ship within the United States and only to states in which our products are permitted by law.

Shipping Time

All orders are shipped as quickly as possible once they are received. Although most order will ship within 24 hours, please allow up to 3 business days for orders to be processed and shipped. Orders are processed Monday – Friday on a first come, first serve basis. Once your order has shipped, you will receive an email with your tracking number.

Making Changes

If you wish to make any changes to your order once it has been placed, please contact us at support@PrimoBotanicals.com as soon as possible. Once an order has been placed, it is typically not possible to change or cancel that order, but we will try our best to accommodate your request. Please order carefully and make sure your order is correct before payment. Once your order has shipped, we will not be able to change or cancel the order.

Delivery Issues

In the rare instance that a package is not delivered, or delivered to the wrong location, please contact us within 15 days of the date your order was placed. We will file a claim with the appropriate courier and get back to you.

Shipping Restrictions

Primo Botanicals only ships to locations where Kratom (Mitragyna Speciosa) is legally permitted. There are some states, counties, and cities where Kratom is banned and you will not be able to place an order delivering to these locations. Other locations may regulate Kratom. Check your local laws prior to ordering. For more information, you can visit https://speciosa.org/usa-kratom-legality/ or https://www.americankratom.org/aka-in-your-state.

Contact Us

For any questions related to your order, please contact us at support@PrimoBotanicals.com.

The statements and products presented on this website have not been evaluated by the Food and Drug Administration FDA. The products on this website are not intended to diagnose, treat, cure, or prevent any diseases or health conditions. Consult your physician if you are pregnant, nursing, taking medications, or have any medical conditions.

Any information on this website is presented solely as the opinions of their respective authors, who do not claim to be medical professionals providing medical advice. Testimonials on this website are not intended as claims that our products can be used to diagnose, treat, cure, or prevent any disease. Primo Botanicals cannot be held responsible for, and will not be liable for any inaccuracies or application of any information whatsoever herein provided.

By purchasing Kratom, you agree that you are aware of and in compliance with your local regulations. Kratom is not for sale or transfer to anyone under the age of 21 years of age (or 18 as allowable by state). Keep out of reach of children.

Primo Botanicals only ships to locations where Kratom is legally permitted. There are some states, counties, and cities where Kratom is banned and you will not be able to place an order delivering to these locations. Other locations may regulate Kratom. Kratom is not available for shipment to the following states: Alabama, Arkansas, Indiana, Rhode Island, Vermont, Wisconsin; or the following counties/cities: Sarasota County (Florida), San Diego (California), Oceanside (California), Parker (Colorado), Monument (Colorado), Alton (Illinois), Jerseyville (Illinois), Edwardsville (Illinois), Glen Carbon (Illinois), Alcorn (Mississippi), Calhoun (Mississippi), Itawamba (Mississippi), Lowndes (Mississippi), Monroe (Mississippi), Noxubee (Mississippi), Pearl River (Mississippi), Prentiss (Mississippi), Tippah (Mississippi), Tishomingo (Mississippi), Union (Mississippi), Belmont (Mississippi), Blue Mountain (Mississippi), Booneville (Mississippi), Bruce (Mississippi), Burnsville (Mississippi), Caledonia (Mississippi), Calhoun (Mississippi), Columbus (Mississippi), Corinth (Mississippi), Derma (Mississippi), Fulton (Mississippi), Guntown (Mississippi), Luka (Mississippi), Mantachie (Mississippi), Marietta (Mississippi), New Albany (Mississippi), Okolona (Mississippi), Oxford (Mississippi), Pontotoc (Mississippi), Ripley (Mississippi), Saltillo (Mississippi), Senatobia (Mississippi), Vardaman (Mississippi), Ascension (Louisiana), Franklin (Louisiana), Rapides (Louisiana), Franklin (New Hampshire) Check your local laws prior to ordering. For more information, you can visit https://speciosa.org/usa-kratom-legality/ or https://www.americankratom.org/aka-in-your-state.

By using this site, you agree to follow the Privacy Policy and all Terms & Conditions on this site. All trademarks and copyrights are property of their respective owners and are not affiliated with nor do they endorse this product.

Primo Botanicals 12094 Anderson Road #117 Tampa, FL 33625 Support@PrimoBotanicals.com